Use Settings > Petfinder to connect Petfinder FTP credentials and synchronize eligible pets. Administrators configure and operate the integration.
Request or Enter Credentials
Petfinder FTP credentials are different from the credentials used to sign in to Petfinder.
If you need access, choose the request-access action, enter the Petfinder shelter ID and first-sync preference, then open the prepared email draft. Send that request to Petfinder and return after Petfinder provides the FTP username and password.
If you already have credentials:
- Enter the FTP username and password.
- Save the settings.
- Turn on scheduled synchronization when you want PawPlacer to keep listings updated automatically.
The settings panel is collapsible after configuration. It also provides actions to update or remove the saved credentials.
Preview and Fix Data
The synchronization area loads a current preview of eligible pets. Use:
- All to review every candidate
- With Issues to focus on records that do not meet Petfinder requirements
- Inline fix actions to open the relevant PawPlacer record
- Refresh Data after making changes
PawPlacer maps your statuses to the values Petfinder accepts and reports missing or unsupported data before upload.
Synchronize
Run the manual sync after the preview is ready. Review the resulting success and error counts, then open any failed records and correct them before retrying.
Scheduled synchronization uses the same saved credentials and validation rules. When enabled, PawPlacer checks the integration hourly, at approximately 10 minutes past the hour. Validation problems block that run rather than sending an incomplete feed, and Petfinder can take additional time to reflect a successful upload.
Pause scheduled synchronization while making a large batch of listing changes, then resume when the data is ready.
Only public listing data is sent. Removing the connection stops future synchronizations; it does not edit PawPlacer pet records.
For the end-to-end workflow, see Petfinder Integration.