Petfinder

Use Settings > Listing Integrations to connect and manage Petfinder. This page is available to organization administrators.

Connect Petfinder

Petfinder FTP credentials are different from the credentials used to sign in to Petfinder.

If the organization needs FTP access, select Request Petfinder Access, enter the Petfinder ID, choose whether Petfinder should protect listings from other platforms, and send the prepared email from the administrator listed in Petfinder's Contacts & Access section.

After Petfinder provides access:

1. Select Connect Petfinder.
2. Enter the issued FTP username and password.
3. Choose whether to enable scheduled sync.
4. Save the connection.

Use the connection card later to turn scheduled sync on or off, replace the credentials, remove the connection, open the organization's Petfinder listings, and review the last successful sync and last attempt.

Map Statuses

Map PawPlacer statuses to Petfinder's Available, Hold, Pending, Adopted, or Found status. Unmapped statuses are left out of the Petfinder feed. Fostered pets always upload as Available.

Review the complete preview after changing a mapping. Petfinder's imported feed replaces the listings controlled by the integration, so a pet omitted from the feed may be removed from Petfinder.

Configure Shared Upload Defaults

Upload defaults are account-wide fallbacks for supported listing fields. They apply to Petfinder and Adopt-a-Pet, save automatically, and are used only when a pet does not have its own listing value. Leave a setting on Auto to derive it from the pet record when possible.

Preview and Synchronize

If both listing services are connected, select the Petfinder tab in Sync Data.

• Use All pets to review every pet in the feed.
• Use With Issues to find errors and warnings.
• Select a field issue to fix supported source data inline, or open the pet for a larger edit.
• Expand a row to inspect every outgoing value.
• Select Refresh Data after making changes.

Errors block synchronization. Warnings do not, but should be reviewed because an optional value may be omitted or normalized.

Select Sync to Petfinder when the preview is ready. Scheduled sync uses the same credentials, mappings, defaults, and validation. PawPlacer checks active integrations hourly, at approximately 10 minutes past the hour, and skips runs with no relevant changes or a recent successful sync. Petfinder may take additional time to process a successful upload.

Removing the connection stops future uploads. It does not change PawPlacer pet records or remove existing Petfinder listings.

For setup details and troubleshooting, see Petfinder Integration. For the other supported listing service, see Adopt-a-Pet Settings.