Built around the work shelters do.

Assign volunteers to specific pets so teams can track who is helping with walks, care, events, transport, and other pet-specific work.

Add multi-pet rules to the discount schedule so adoption fees can automatically adjust when someone adopts more than one pet, like a pair of kittens or bonded cats.

Let volunteers record their own hours, with coordinator review before the hours count toward their totals.

A portal where adopters, volunteers, and fosters can complete assigned forms, update their information, and handle more of their own next steps.

Send updates, adoption outreach, and fundraising emails from saved PawPlacer templates without rebuilding the same message each time.

A smoother flow for transferring PetLink microchip registrations when pets are adopted.

Allow users to move and expand the notes box from the tiny right hand side it's at. Currently it is too compact and scrunched.

The current process requires staff to either hold open a QR code or use our own hardware for the duration of the checkout. This ties up personnel who could be assisting other adopters. Additionally, this rushed experience makes adopters feel pressured, leading them to skim the contract and reducing the likelihood of them donating when prompted. Please allow checkout forms to be sent directly to the adopter to complete on their own time.

Add the ability to save and clone pets to quickly automate litters and link relationships (sex, color, microchip), even if that litter is split among different fosters.

Similar to the requested update for the Health Kennel Card, we need the ability to include a pet's diagnostic history when printing their full profile from the Pet Page. This should be an optional toggle to accommodate different use cases (e.g., printing for an adopter vs. printing for a medical transfer).

Please consider increasing the API rate limits. The current limits are extremely low for organizations that want to bypass the standard widgets to build custom formatting on their own websites.

Currently, the lack of custom templates forces our staff and volunteers to draft and send standardized messages (such as requesting vet records) entirely outside of the platform. To keep our communications centralized and efficient, please provide the ability to create and manage our own custom templates and canned responses. Additionally, adding a WYSIWYG editor is highly requested so our team can easily format the email body text.

Allow users to suggest features that others can view, upvote, and comment on, making it easy to gauge interest and reprioritize the roadmap accordingly.

Currently, the Kennel Card does not display a pet’s diagnostic history. We are requesting an update to the "Health Kennel Card" view/printout to include a dedicated section for diagnostic entries to ensure staff and volunteers have immediate visibility into a pet's medical status.

Grant administrators the ability to specify or update the display names of invited users.

Let teams rate match quality so the matching engine can learn from real decisions and make better recommendations over time.

Let teams choose what appears in the sidebar so the tools they use most are easier to reach.

Set default Petfinder listing fields once, then override them on individual pets when needed.

Post and update pets on Adopt-a-Pet alongside Petfinder. This is queued up while we wait on Adopt-a-Pet approval.

Your team records volunteer hours with Log hours on each volunteer's profile, or by marking scheduled shifts complete, and sees each volunteer's hours over time.