Billing

The Billing Settings page is where you manage your PawPlacer subscription: the plan that gives your organization access to the platform. This is separate from the Stripe Connect account you use to collect adoption fees and donations from adopters (that's configured in Payment Methods).

Accessing Billing Settings

1. Open Settings
2. Make sure the settings sidebar is showing Organization Settings
3. Click Billing

Viewing Your Current Plan

When you open Settings > Billing, you'll see your current subscription details: plan name (e.g., Small, Medium, Large), billing cycle (monthly or annually), next billing date, and the amount that will be charged; if you have a complimentary subscription, a message confirms your premium access is active.

Changing Your Plan

If you don't have a subscription yet, select a plan tier and billing cycle, then click Subscribe to proceed to checkout; if you already have a subscription, click Manage Subscription in Billing Portal to open a secure interface where you can upgrade, downgrade, update your payment method, view payment history, and download invoices. Plan changes take effect at the end of your current billing cycle.

Permissions

Only account administrators or owners can access and modify billing settings.

Payment Processing

PawPlacer processes subscription payments through Stripe. Your card details are handled entirely by Stripe; PawPlacer does not store them. If you prefer not to pay by card, a Pay with Bitcoin link is available on the Billing Settings page. For other arrangements, contact the support team.

Complimentary Subscriptions

Some organizations qualify for complimentary access. If you have one, your Billing Settings page will indicate this and you won't need to enter any payment information.

FAQ

Will my service be interrupted if I change plans? No. Your current plan stays active until the billing cycle ends, at which point the new plan takes over.

How do I cancel my subscription? Open the Billing Portal by clicking Manage Subscription in Billing Portal and cancel from there.

What happens if my payment fails? Stripe retries the charge several times and notifies you. Your account remains active during this grace period so you can update your payment information.

Can I get a refund? Refund policies are in the Terms of Service. Prorated refunds may be available for annual subscriptions; contact support for specifics.

Is this the same Stripe account I use for adoption fees? No. Your PawPlacer subscription billing is completely separate from the Stripe Connect account used to collect adoption fees and donations; the subscription pays for PawPlacer; the Connect account receives adopter payments. You configure them in different places: subscription billing is here, and Stripe Connect is in Payment Methods.