Managing Pet Photos, Videos and Files

Photos, videos, and documents help your team keep a complete record for each pet and make public profiles more effective.

Pet Photos and Videos

Viewing Pet Media

1. Open the pet profile
2. Review the primary photo in the profile header
3. Open the Overview tab
4. If the pet has additional images, review them in the Photos section

The first image is used as the pet's profile photo across the app and public listings.

Adding or Reordering Media

1. Open the pet profile
2. Click Edit
3. Use the image and video upload field on the pet form
4. Upload files from your device
5. Reorder media so the best primary image appears first
6. Save the pet

Public pet listings require at least one photo or video. If a pet has no media, the public visibility control stays blocked until media is added.

Media Best Practices

Photos:

• Use clear, well-lit photos
• Include full-body shots and close-ups
• Show the pet's personality through action shots
• Keep the background clean and uncluttered
• Put the strongest image first because it becomes the profile photo

Videos:

• Keep videos short and focused
• Use good lighting and clear audio when sound matters
• Show personality, movement, or training progress
• Check playback after upload

Managing Pet Documents

Pet documents live in the Documents card in the right rail of the pet profile. This card works like a compact file manager for files connected to the pet.

You need the Pet Manager or Medical Manager role to upload and manage pet documents. Team members without the required role see a permission overlay.

Accessing Pet Documents

1. Open the pet profile
2. Find Documents in the right rail
3. Review uploaded files from the compact document manager

Documents stay internal to your team. They do not appear on public pet profiles.

Uploading Documents

1. In the Documents card, click Add New
2. Select files from your device, or drag and drop files into the uploader
3. Add a name, document type, and optional description
4. Click Upload

Multiple files can be uploaded at once.

Document Types for Pets

Pet documents support types tailored to shelter records:

• Medical Record for vet reports and health paperwork
• Contract for adoption or foster agreements
• Application for adoption or foster applications
• Image or Video for media that does not belong in the profile gallery
• General, Agreement, License, Report, and Other for everything else

Previewing, Editing, Downloading, and Deleting

Click a document to open its preview. From the preview, you can download the file, edit metadata, or delete the file if your role allows it.

PawPlacer can preview common file types, including images, PDFs, text files, office documents, spreadsheets, video, and audio directly in the browser.

Relationship to the Documents Page

Documents uploaded to a pet profile also appear on the central Documents page under entity documents. This lets you find pet files from the pet profile or from the full document library.

QR Codes for Pet Profiles

Create QR codes that link directly to public pet profiles:

1. Open the pet profile
2. Click the QR code button in the header action area
3. Download or print the QR code for kennel cards, event materials, flyers, or promotional items

Printing Pet Information

The actions menu on a pet profile includes print options:

1. Open the pet profile
2. Click the three-dot actions menu
3. Choose Print to customize and print a profile sheet
4. Choose Kennel Card to print a portrait or landscape kennel card

The print customization dialog lets you choose which sections to include, such as basic info, behavior, description, upcoming dates, vaccines, procedures, exams, prescriptions, conditions, food schedules, and custom sections.

Privacy and Visibility

• A pet must have at least one photo or video to be displayed publicly
• The eye button on the pet profile controls individual public visibility
• Pet documents remain internal even when the pet itself is public
• Internal notes, medical records, tasks, custom IDs, and status notes are not shown on public pet profiles

Media and File Management Tips

• Review pet media regularly so public profiles stay current
• Use clear file names for documents
• Attach medical files directly to the relevant medical record when they support a specific exam, vaccine, procedure, diagnostic, prescription, or condition
• Use the pet-level document manager for general paperwork
• Delete outdated duplicates when they are no longer needed