Use the in-app contact form when you need help from the PawPlacer team. It sends your message to support and keeps the reply connected to the email address you provide.
Contact Support
On a computer, choose the question-mark chat icon at the bottom of the workspace sidebar. On a phone or tablet, open the workspace menu and choose Contact Us.
Choose the subject that best describes your request, explain what you were trying to do, and send the form. Support replies by email, usually within 24 hours.
You can also email contact@pawplacer.com or use the public contact form.
What to Include
For a faster diagnosis, include:
- The organization and PawPlacer page where the problem occurred
- What you expected to happen and what happened instead
- The steps that reproduce the problem
- The full error message, if one appeared
- A screenshot with private adopter, foster, donor, payment, and medical information hidden
- Whether the problem affects one record, one team member, or the whole organization
Do not send passwords, API keys, payment card numbers, or other secrets. If the problem involves an API key, identify the key by name instead of copying its value.
Before You Send
- Refresh the page and retry the action once.
- Confirm that you are in the intended organization.
- Check Settings > My Permissions if a page or action is missing.
- Ask an organization Admin whether the feature or public option is enabled.
- Test public pages in a signed-out private browser window.
For a data migration, choose Migration help in the contact form and describe the source system and file format. For a suspected product defect, choose Report a bug or technical issue and include reproducible steps.