Open the registration detail page to see the last error and the sanitized response returned by PetLink.
Connection Errors
If credentials are rejected:
- Open Settings > Microchips.
- Choose Edit in PetLink Connection.
- Re-enter the account email and password.
- Choose Test Connection.
If PetLink reports that the organization or veterinarian account does not have API access, contact PetLink to enable API access for that Animal Professional account.
Invalid Microchip Number
PawPlacer accepts numeric microchip IDs that are 9, 10, or 15 digits long. Remove spaces, punctuation, and letters, then validate again. Confirm the number from a scanner or original paperwork rather than guessing a missing digit.
Payment Information Returned
A validated chip may be marked as not prepaid. Review the PetLink response for the payment amount, payment ID, and promotion details. You can submit when the registration details are correct; PetLink determines the payment step required for completion.
Already Registered or Transfer Required
When PetLink finds an existing registration, the record may move to Transfer Required. Review the new owner and pet details, then choose Submit Transfer if the connected Animal Professional account is eligible. Veterinarian accounts cannot submit ownership transfers.
If PetLink rejects the transfer, complete the ownership change through PetLink support or the current owner's PetLink account. Afterwards, choose Re-validate to refresh the PawPlacer status.
Owner Email Already Exists
This is often expected. Use Validate Owner to confirm the account. During submission, PawPlacer links the pet to the existing PetLink owner when the email matches instead of creating a duplicate owner.
Submission Error
Read the PetLink response for the field that failed, choose Edit, correct the pet or owner information, and then Re-validate Microchip. Submission remains unavailable until validation succeeds.
If the registration is already marked Registered, make corrections directly in PetLink.