Available Adoption Emails
PawPlacer has two adoption templates under Inbox > Email Templates:
- Adoption Confirmation for the adopter.
- Adoption Completed - Team Notification for configured team recipients.
The default adopter template includes the adopter, reference, date, pets, pet details, payment summary, next-step guidance, and organization contact details. The team template summarizes the adopter, pets, date, and payment.
Send From a Receipt
- Open a payment-confirmed adoption receipt.
- Open the action menu.
- Choose Send Email.
- Review the available confirmation option and send it.
The option sends to the adopter, the team, or both according to which templates are enabled and whether the adopter has a valid email address.
If no applicable enabled template or recipient exists, Send Email is not shown.
Customize Templates
In Inbox > Email Templates, open the outcome-confirmation group. You can update the subject and plain-text body, use the variables shown by the editor, preview with sample data, and send a test. Line breaks and list markers are preserved; Markdown styling is not rendered.
Troubleshooting
- Confirm the adoption payment is verified.
- Confirm the adopter has a valid email.
- Confirm the appropriate template is enabled.
- Review recent email activity for delivery errors.
- Ask the recipient to check spam or junk folders.