Authorized team members can manage a conversation from the combined people button in its header. The button shows the participant count and opens a focused dialog for people, channel settings, and governance.
Manage Teammates
Open the people button to:
- Review participant names and email addresses
- See who created the conversation
- Add available organization members
- Remove a participant who is not the creator
- Update the membership of a group direct message
Adding someone gives them access to the conversation's available history. Remove people promptly when they should no longer have access. Removing someone asks you to confirm first, naming the person.
A channel that Inbox routing notifies about new applications only accepts members whose role covers every application type it receives, such as Adoption & Foster Counselor, Privileged, or Admin for adoption and foster applications. Other members are not offered in the people list or by the /invite command.
Rename and Describe a Channel
Open the Channel tab to change the channel name or description. Use a short, recognizable name and a description that explains what belongs there. A channel name needs at least one letter or number and cannot repeat the name of an existing channel; PawPlacer explains which rule a refused name broke.
The description appears in the conversation header, which helps new participants understand the purpose before posting.
Make a Channel Private
Turn on Make private to label the channel as private. A lock icon identifies private channels in the sidebar and header.
Conversation membership controls who can find and open the channel, regardless of this label. Review the participant list and add or remove teammates explicitly; the private label does not replace careful handling of sensitive information.
Transfer Ownership
The conversation creator can transfer channel ownership to another current participant. Open Select a new owner, choose the teammate who should manage the channel, and confirm Transfer in the prompt that names them.
Transfer ownership before the current owner leaves the conversation or organization so the channel continues to have a clear manager.
Archive, Restore, or Leave
Use the conversation more-actions menu to archive or restore a managed channel. Archived conversations are read-only and appear in the chat sidebar's Archived tab until restored.
A channel that Inbox routing notifies about new applications cannot be archived or deleted. Choose another channel, or no channel, for those submission types under Routing first.
Participants of a private channel other than its creator can choose Leave conversation; the creator transfers ownership first. Nobody can leave a public channel. Anyone can leave a direct or group message. Leave conversation is not offered to the last remaining participant. Leaving removes that conversation from their accessible list.
Delete a Channel
Authorized owners can delete a channel from channel settings. PawPlacer asks for confirmation because deletion removes the channel, its messages, and their attached files for everyone in it.
The protected general channel cannot be deleted from this control. For routine cleanup, prefer archiving when the history may still be useful.
Set Notification Preferences
Each participant can open the conversation bell to control two kinds of notification:
- In-app notifications show a clickable popup for new messages and thread replies while PawPlacer is visible, except for the conversation currently being read.
- This conversation controls browser delivery for that conversation.
The browser delivery schedule can be:
- Mute conversation
- Immediately
- Hourly digest
- Daily digest
Choosing a schedule other than Mute conversation turns notifications on for all new messages in that conversation and prompts for browser permission when needed. Hourly and daily delivery combine messages into one notification. Use Send test notification to check the current browser, or Turn off on this browser to remove its push subscription. Signing out also turns browser notifications off on that browser, and when another member signs in there, they turn notifications on for themselves.
In-app notifications include View message, which opens and highlights the source message. These choices are personal and do not change another participant's settings.
Turn Chat On or Off
Chat is in beta and marked with a Beta badge on the Chat page. Anyone can open the badge to read about the beta. Workspace owners and administrators also see Enable Chat for this workspace there, and the same switch appears in the Chat section of Organization settings.
- Turning Chat off disables Team Chat access for everyone in the workspace. Conversations are kept.
- Turning Chat back on in Organization settings restores access with its history intact.
- Team Chat is available at Open Team Chat. It is not in the default sidebar, but an administrator can add Chat to it in Settings > Organization > Sidebar Navigation.