Latest updates.

Meaningful product improvements for shelters, rescues, and foster networks.

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Continuous Deployment

We ship at least once per day, sometimes more. Zero downtime deployments mean your organization never misses a beat. This list is far from exhaustive. It only focuses on the most impactful changes and only when we think to add them. We release unlogged performance improvements, bug fixes, and new tweaks every day. The dates you see are the weeks during which we released these changes; not the day we released them.

September 8, 2026

Introducing the Inbox Suite

The Inbox Suite brings applications, email, and adoption follow-up into one place. You can read an application, talk to the applicant, make a decision, and start an adoption without leaving the page. Everyone on the team can see what's happened so far, so picking up a conversation doesn't mean asking someone else for the backstory.

New Features

One Conversation per Person: Adoption, foster, and volunteer applications, surrender requests, donor submissions, and email replies all arrive in the Inbox. Each person has one conversation, even if they submit several forms. Their earlier applications and messages stay there for your team to refer back to.
Reply from PawPlacer, Reach Them by Email: Applicants receive your messages by email and reply from their usual mail app. Their answers come back to the same conversation in PawPlacer. You can see which teammate sent each reply, open attachments, and spot messages that couldn't be delivered.
Applications beside the Conversation: Read the application while you reply, switch between submissions, and approve or reject just the one you're reviewing. Decision emails account for situations such as the requested pet no longer being available. When a review opens, you can edit the email or apply the decision without sending it.
Templates for Everyday Replies: Choose a saved reply for missing information, meet-and-greet scheduling, a check-in, or the next step in an application. Edit it before sending, with supported names and details filled in automatically. You can also attach relevant documents from the pet's record.
Optional AI Pet Suggestions: With AI matching enabled, review up to three pet suggestions for an approved applicant and send them with links to the pets’ public profiles.
Start the Adoption from Here: Once you've found the right match, start the adoption from the application panel with the requested pet preselected. The panel then shows the adoption in progress alongside the original application. Pet changes and adoption events stay in the conversation's history.
Notes Just for Your Team: Leave review notes, handoff details, or a reminder of what needs to happen next. Internal notes are never emailed to the applicant. The activity log lists submissions, decisions, emails, notes, and adoption events, and lets you jump back to each one.
Notify the Right People: Manage applicant acknowledgments and team email notifications through Email Templates, with automatic sending available for supported events.
Your Wording, Signature, and Sending Preferences: Inbox > Email Templates is where you edit acknowledgments, decisions, follow-ups, and confirmations. Preview the result, send a test, and choose which supported messages send automatically. A shared footer and signature keep your organization's contact details consistent across future emails.

Improvements

Keep Track of New Work: The Inbox badge counts new submissions and unread activity. Use All, Unread, and Archived views, filter by submission type or decision, or search names, email addresses, and messages. A new application automatically reopens an archived contact with their history intact.
Desktop and Mobile Layouts: On desktop, the contact list, conversation, and application sit side by side. On a phone, you move between those panels. Older messages load as you scroll back through the conversation.
Two Short Tours and a Walkthrough Video: One tour takes you from a new application to a decision. The other shows replies, templates, pet suggestions, and private notes. There's also a video covering both, and you can reopen the tours from the Inbox whenever you need them.

August 31 - September 2, 2026

Smarter Imports, Preventative Care, and Pet Insights

Bring existing records into PawPlacer, review preventative care, and explore insights grounded in a pet’s history. Task activity and printed reports add more useful context for the team.

New Features

Create Fields while Importing: Get help creating and mapping custom fields for spreadsheet columns that need a new home, keeping that setup inside the import workflow.
Record-Aware Pet Insights: Pet insight conversations can use the animal's profile and medical history to provide more relevant answers, with clearer review tools and controls in AI settings.
Task Creation and Completion History: Task details now show when a task was created and completed, giving teams a clearer audit trail across boards, dashboards, and care workflows.

Improvements

More Complete Preventative Records: Preventative care now has clearer recurring schedules, completion actions, calendar behavior, and timeline details.
A Welcome to Your Workspace: New organizations receive an introduction to the workspace and helpful loading states while getting familiar with the first screens.
Readable Dates in Printed Reports: Printed pet reports display custom date fields in a readable format for sharing with teammates and care providers.

August 24 - 30, 2026

Listing Updates, Shareable Flyers, and Pet Consults

See listing connection updates on the dashboard, prepare flyers for sharing, and return to your place in the pet directory. Record-aware consults and existing-vet choices keep daily work connected to the information you already have.

New Features

Questions Grounded in Pet Records: Start a focused insight conversation from a pet profile using the animal’s existing records as context for your question.
Listing Connection Updates: Review dashboard notices about Petfinder and Adopt-a-Pet connections so publishing status is close to the rest of your daily work.

Improvements

Flyers from Preview to Print: Use public flyer cards, workspace previews, and PDF downloads with layouts suited to sharing and printing.
Pet Lists Remember Your Place: Returning to the pet table from a profile keeps the previous page selected, reducing repeated navigation through longer pet lists.
Choose an Existing Veterinarian: Review a matching veterinarian while entering a medical record and select the contact already in your directory.
More Complete Organization Profiles: Onboarding now captures organization location details, and new organizations begin with their public profile ready to share.

August 17 - 23, 2026

Public Events, Richer Calendars, and Cleaner Imports

Share public event details and recognize animals by name and photo in the calendar. Litter creation, richer import recognition, and overdue-care summaries help staff coordinate a fuller picture of the work.

New Features

Public Event Details: Organizations can share event pages that give visitors the date, location, description, and other useful event information outside the workspace.
Animals at a Glance on the Calendar: Calendar items now show the related animal's full name and photo, making schedules easier to scan and act on.
Automatic Litter Creation: Duplicating a pet can now create related litter records, helping teams enter groups of siblings with less repetitive setup.

Improvements

Richer Import Recognition: Pet imports recognize species, microchips, and uncertain values while bringing duplicate people and their pet relationships into a more organized workflow.
Overdue Care in the Daily Overview: Dashboard and calendar summaries include overdue vaccinations to help teams plan follow-up alongside upcoming work.
Pet Photos for Public Listings: Public profile crops keep the animal naturally framed, while Adopt-a-Pet image exports suit the listing service’s requirements.